Refund & Returns Policy

Teach Abroad Online
Website: www.teachabroadonline.co.za
Email: info@teachabroadonline.co.za

Last Updated: 30 June 2026

1. Introduction

At Teach Abroad Online, we are committed to providing high-quality training, resources, coaching, and support services to help individuals start and grow successful online teaching careers.

This Refund & Return Policy explains your rights and our obligations regarding refunds, cancellations, returns, and exchanges in accordance with applicable South African legislation, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

By purchasing any product or service from Teach Abroad Online, you acknowledge that you have read, understood, and accepted this policy.

2. Digital Products, Online Courses and Training Programmes

Our products and services primarily consist of digital content, online training programmes, webinars, coaching services, downloadable resources, templates, guides, and educational materials.

2.1 Cooling-Off Period

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers may request a cancellation within seven (7) days of purchase, provided that:

  • No course content has been accessed;
  • No downloadable materials have been downloaded;
  • No coaching or training session has been attended;
  • No access has been granted to member-only resources or communities.

Where these conditions are met, a full refund may be approved.

2.2 Commencement of Services

Once any of the following occurs, the service is deemed to have commenced:

  • Logging into the learning platform;
  • Accessing course lessons or videos;
  • Downloading resources, templates, guides or materials;
  • Attending a webinar, coaching session or training session;
  • Receiving personalised consulting, coaching or support.

Once services have commenced, refunds will generally not be granted except where required by law.

2.3 Non-Refundable Digital Products

The following purchases are non-refundable once access has been provided:

  • Online training courses;
  • Recorded webinars;
  • Downloadable guides and templates;
  • Business start-up resources;
  • Membership subscriptions already activated;
  • Digital toolkits and resource packs;
  • Coaching and mentoring sessions already delivered.

3. Live Training, Workshops and Webinars

Cancellation by Participant

If you cancel:

  • More than 7 days before the event: 100% credit toward a future event or programme.
  • 3 to 7 days before the event: 50% credit toward a future event.
  • Less than 72 hours before the event: No refund or credit.

Cancellation by Teach Abroad Online

Should Teach Abroad Online cancel or postpone an event, participants may choose either:

  • A full refund; or
  • A transfer to a future event.

4. Coaching and Consulting Services

One-on-One Coaching

Refunds will not be granted for coaching sessions that have already been delivered.

If a scheduled session is cancelled by the participant:

  • At least 24 hours' notice: Session may be rescheduled.
  • Less than 24 hours' notice: Session will be forfeited.

Business Support Packages

Where services are delivered over a period of time, any refund approved will be calculated based on services already provided, work completed, and resources delivered.

5. Membership Subscriptions

Teach Abroad Online may offer optional membership programmes and support communities.

Monthly Memberships

  • Membership fees are billed in advance.
  • Members may cancel at any time.
  • Cancellation will stop future billing.
  • No refunds are provided for the current billing period already paid.

Annual Memberships

  • Annual memberships may be cancelled at renewal.
  • Refunds are not provided for partially used membership periods unless required by law.

6. Physical Products

Where physical products are sold, including printed materials, certificates, merchandise, or books, returns will be handled in accordance with the Consumer Protection Act.

Return Period

Physical products may be returned within seven (7) days of delivery provided that they are:

  • Unused;
  • Undamaged;
  • In their original packaging;
  • Accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Personalised certificates;
  • Custom printed products;
  • Products produced specifically for a customer;
  • Items damaged due to misuse or negligence.

Defective Goods

Where goods are defective, damaged upon arrival, or incorrectly supplied, Teach Abroad Online will:

  • Replace the product;
  • Repair the product where appropriate; or
  • Issue a refund in accordance with applicable legislation.

7. Job Placement Assistance and Employment Opportunities

Teach Abroad Online provides training, guidance, resources, and assistance to help participants pursue online teaching and international teaching opportunities.

However:

  • We do not guarantee employment.
  • We do not guarantee interviews.
  • We do not guarantee acceptance onto teaching platforms.
  • We do not guarantee work visas, permits, or immigration approvals.
  • We do not guarantee earnings or income levels.

Refunds will not be granted due to:

  • Unsuccessful job applications;
  • Failure to secure students;
  • Visa refusals;
  • Employer decisions;
  • Platform rejections;
  • Personal circumstances affecting participation.

8. Third-Party Fees and Services

Teach Abroad Online is not responsible for fees paid to third parties, including but not limited to:

  • TEFL course providers;
  • Visa processing agencies;
  • Embassies and consulates;
  • Background check providers;
  • Apostille and document authentication services;
  • Translation services;
  • Recruitment agencies;
  • International payment providers.

Any refund requests relating to third-party services must be directed to the relevant provider.

9. How to Request a Refund

To submit a refund request, please email:

info@teachabroadonline.co.za

Please include:

  • Full name;
  • Contact details;
  • Order or invoice number;
  • Date of purchase;
  • Description of the product or service purchased;
  • Reason for the refund request;
  • Supporting documents or screenshots where applicable.

10. Refund Processing

Review Period

Refund requests will be reviewed within five (5) business days of receipt.

Refund Method

Approved refunds will be processed using the original payment method where possible.

Processing Time

Depending on your bank or payment provider, approved refunds may take between five (5) and ten (10) business days to reflect in your account.

11. Contact Information

For questions regarding this Refund & Return Policy, please contact:

Teach Abroad Online
Website: www.teachabroadonline.co.za
Email: info@teachabroadonline.co.za

We are committed to resolving concerns fairly, professionally, and in accordance with applicable South African consumer legislation.